1. Introduction
This Privacy Policy explains how ELZAIK collects, uses, stores and protects personal information when you use our services.
ELZAIK Marketplace is owned and operated by JAYIDA INTERNATIONAL (“we”, “us” or “our”), a company registered in the Netherlands. The service is currently available to users in Somaliland, Somalia, Ethiopia and Djibouti, and may be offered in additional countries over time.
2. Who is responsible for your data
The organisation responsible for personal information processed through ELZAIK (the data controller) is:
- JAYIDA INTERNATIONAL – Netherlands
- ELZAIK Marketplace
- Email: support@elzaik.com
A registered office address and Dutch Chamber of Commerce (KvK) number will be added here when they are published.
Because JAYIDA INTERNATIONAL is established in the Netherlands, we also follow European privacy law, including the General Data Protection Regulation (GDPR), for personal data we process.
3. Information we collect
A. Account and profile information you provide
- Name: your full name.
- Email address: used for account creation, sign-in and communication.
- Password: stored in a protected form for account access.
- Phone number: used to identify your account and, where you choose, to let buyers or sellers reach you.
- City and address: used to show listings relevant to your location. We do not collect GPS coordinates for individual users.
- Profile picture: if you upload one, we store it with your account so it can be shown in the app.
B. Shop information (commercial users)
- Shop name, description, logo, thumbnail and contact details you provide.
- Shop location coordinates, used to display the shop and its products on the map and in search results.
C. Listings and product information
- We store the listings you create, including product name, description, price, category, city and the photos you upload.
- This information is shown to other users so they can find and evaluate products.
D. Information we do not collect as chat history
- ELZAIK does not collect or store private chat or message content between buyers and sellers. See section 5.
4. How we use your information
We use personal information to:
- Create and manage your account.
- Store and display your profile picture, shop details and listings.
- Show products available in your city.
- Show a seller’s listed contact details so a buyer can reach them outside the app.
- Improve app functionality and user experience.
- Send important service updates, such as security or account notices.
- Comply with applicable law and protect the security of the service.
Where GDPR applies, we process this information as needed to provide the service you requested, to pursue legitimate interests such as keeping the marketplace secure and useful, and where required by law.
5. Contact between buyers and sellers
ELZAIK does not provide a stored in-app chat inbox. We do not collect, store, read or have access to private conversations between a buyer and a seller.
When a buyer wants to contact a seller, the app shows the seller’s own contact information (such as a phone number on the listing). The buyer and seller then communicate through that channel. Those conversations happen between them, on their own devices and services. ELZAIK cannot hold, retrieve or review the content of those messages.
We only store the contact details a user chooses to place on their account, shop or listing, so other users can reach them. We do not keep a copy of the calls, texts or chats that follow.
6. Data sharing and disclosure
- We do not sell your personal data.
- Profile, shop and listing information you publish is visible to other users of the marketplace as needed to use the service.
- We may use hosting, storage and similar service providers to operate ELZAIK, including to store profile pictures and listing photos. They may process data only on our instructions.
- We may share data if required by law, to protect users, or to establish, exercise or defend legal rights.
7. Data retention
- Account information (name, email, phone, city, address, profile picture): kept while your account is active.
- Listings and products (including photos and descriptions): kept while they are active, and for a short period afterwards if needed to complete removal from the service.
- Messages: ELZAIK does not store buyer–seller chat or message content. Contact happens through the seller’s own contact details.
- Deleted accounts: when you delete your account, we fully delete the account and associated profile, shop and listing data from the live service. You can start deletion in the app (Settings → Delete account) or at https://elzaik.com/delete-account.html.
Deletion from the live service is usually completed immediately after we confirm your request. Limited copies may remain in security backups or logs for up to 30 days, or longer only if we must keep a record for legal or security reasons.
8. Your rights
Users may have rights under applicable data protection and privacy laws. Depending on where you live, this may include rights under the GDPR.
Those rights typically include the right to:
- Access your personal data.
- Request correction of inaccurate data.
- Request deletion of your data.
- Restrict or object to certain processing.
- Receive a copy of data you provided, where portability applies.
- Lodge a complaint with a supervisory authority. For the Netherlands, that is the Autoriteit Persoonsgegevens.
To exercise these rights, delete your account or email support@elzaik.com.
9. Deleting your account
You can delete your account yourself:
- In the ELZAIK app: open Settings, then Delete account, and confirm with your password.
- On the web: go to https://elzaik.com/delete-account.html, enter your account email and password, and confirm.
Account deletion removes your account, profile picture, shop, listings and related listing photos from the live service. More detail, including what may be kept briefly and how long deletion can take, is on the Delete account page. If you need help, email support@elzaik.com.
10. Security
We implement appropriate technical and organizational measures to protect your data. However, no method of transmission over the internet is 100% secure.
11. Children’s privacy
Our app is not intended for children under 13. We do not knowingly collect data from children.
12. Changes to this policy
We may update this policy. We will notify you of significant changes through the app or by email.
13. Contact us
For privacy questions or to exercise your rights:
- JAYIDA INTERNATIONAL – Netherlands
- ELZAIK Marketplace
- Email: support@elzaik.com